D-Tech Solutions — Privacy Policy Last Updated: February 2026
Who we are
D-Tech Solutions is a professional laptop repair service center based in Trivandrum, Kerala, India. This privacy policy explains how we collect, use, and protect your personal information when you visit our website or use our services. Our web address : d-techsolutions.in
What Information We Collect
Information You Give Us:
- Your name, phone number, and email address when you contact us
- Your laptop brand, model, and issue description when requesting a repair
- Your location or address if you request pickup or delivery service
- Any messages you send via WhatsApp, call, or our contact form
Information We Collect Automatically:
- Basic website usage data such as pages visited and time spent
- Device type and browser information
- IP address and approximate location data via cookies
How We Use Your Information
We use your information only to:
- Contact you about your repair status or quote
- Send service updates and repair completion notifications
- Improve our website and service experience
- Respond to your queries and support requests
We never sell, rent, or trade your personal information to any third party. Ever.
Your Device Data
When you hand over your laptop for repair, we access only what is technically necessary to diagnose and fix the reported issue. We do not browse, copy, or share your personal files, photos, or documents under any circumstances.
Cookies
Our website uses basic cookies to understand how visitors use our site. You can disable cookies in your browser settings at any time without affecting your ability to use our services.
Third Party Links
Our website may contain links to third party platforms such as Google Maps or WhatsApp. We are not responsible for the privacy practices of those platforms and encourage you to read their individual policies.
Data Security
We take reasonable technical and physical precautions to protect your personal information from unauthorised access, misuse, or disclosure.
Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Ask us to correct or delete your personal information
- Opt out of any future communications from us
To exercise any of these rights, contact us directly via WhatsApp or email.
Contact Us
If you have any questions about this privacy policy, reach out to us directly at D-Tech Solutions, Trivandrum, Kerala, India.